Do I need to register for an account to make my purchase with DS Beauty Wardrobe ?

Yes, you have to register an account on our website to make a purchase.

An account with us as registration gives you plenty of benefits, member fee RM 10 for whole life.

What if I have forgotten my password?

Please click on the “Forgotten Password” and an email to reset your password will be sent to you shortly. Contact us if you can’t reset your password.

How do I place an order?

Step 1: Please select your desired items (design, color, size, quantity) and click “Add to Cart”.

Step 2: You may proceed with your order at top right corner by clicking “Cart” once you have done browsing our web store.

Step 3: Double check on your final order again and apply coupon code if any. Select your shipping method and calculate shipping rates.

Step 4: Click “Proceed to Checkout and fill in the required details.

If you wish to create an account, please tick “Create Account” and provide a password.

Step 5: Once it’s done, select preferred Payment Method and proceed with the payment.

Step 6: Please check your inbox. You will be receiving an automated email to confirm your order(s).

Step 7: You will be receiving another automated email from us to confirm that we’ve delivered the items. The delivery tracking number will be stated in the email for your own tracking.

Note: To ensure efficient delivery of your parcel, remember to double check your shipping and billing address as well as mobile number to make sure all details are correct.

Note: All orders are deemed confirmed and final upon checkout.

What should I do when my desired item is out of stock?

Truly sorry about that! A message will be indicated on the PRODUCT page when the item is a backorder. You will be notified manually once the item has been restocked.

What if one of my items is on backorder?

In case your order is inclusive both ready stock and backorder items, we will only ship your order when all the stock is ready. Backorder items take around 2-4 weeks to arrive upon payment is verified.

What size am I? What size I should take?

We recommend you to refer to each of the measurement chart provided under product page. Please contact us if you are still unclear.

Does DS Beauty Wardrobe have a retail store?

What are the payment methods available?

dsbeautywardrobe.com accepts the following payment form: FPX PAYMENT via BillPLZ. For Online Transfer, it is for Malaysia or Singapore only. Please make payment asap to avoid product out of stock. Then, send us screenshot receipt to this email [email protected] or send us message through live chat or Facebook messenger. Please allow some time for our team to verify your payment.

Am I able to cancel or modify my order after confirmation?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. But, it is possible to obtain store credits in return.

Do you provide free shipping?

Yes, we do! Only for MALAYSIA deliveries, West Malaysia & Sabah purchase above RM150 free shipping and Sarawak purchase above RM 120 free shipping in a single receipt.

Do you ship internationally and what is the cost?

Yes, please contact us and confirm your country shipping rates. 

When will my order be shipped out?

Your order will be shipped within 1-3 working days after order confirmation. We will try our best to ship it as soon as possible.

When will I receive my order (Malaysia)?

Orders in Malaysia will take 1 to 7 working days.

When will I receive my order (International)?

Orders shipped internationally will take 3 to 10 working days, depending on your location. Please note that these are estimated delivery times and we are unable to guarantee delivery dates.

Can I pick my order at your retail store?

Yes, please leave your message at the checkout page or drop us an email upon providing Order ID and details within 3 days in advanced.

I haven’t received my parcel. Who can I contact?

You may track the status of your parcel at respective courier service website. We would be glad to help if you are unable to do so, please email us at [email protected] with order number as the subject.

PRIVACY POLICY

dsbeautywardrobe.com treats customer privacy as important and respects and guards customers’ rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

dsbeautywardrobe.com website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, dsbeautywardrobe.com makes no guarantees in respect to how your information may be used in these third parties websites.

dsbeautywardrobe.com is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where applicable retrieval of your information so submitted for the purposes set out herein.

dsbeautywardrobe.com reserves the right, to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any conditions that are not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.